Overall, do you see AI as a threat or an opportunity in business?

Opportunity, AI is a reality and the next step in our evolution. AI might threaten our current way of thinking and being, but it opens up opportunities to an exciting future.

If you are a retailer, I would see this as an opportunity to use technology to increase customer engagement and sales. If I am in Oil and Gas or Mining, I would apply AI to become more operational effective to drive down costs. If I am in process outsourcing, capturing and managing data, I would be concerned as my business is clearly sitting with a dying operating model. So the questions is what next or how to adapt. Similar, for customer service and other service related industries.

The impact on humans is a very interesting topic, which needs to be explored.

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