Change Management in Technology Implementations

What is change management in technology implementation?

Change management focuses on the people side of technology implementations. It prepares, supports and enables employees to use the new technology effectively. It aims to reduce business disruption and fast-track performance. By identifying the impacts on key stakeholder groups, change management defines appropriate actions to manage change and mitigate business risks.

When to use change management in technology implementation?

Change management is included at the start of a project and is part of the project plan. Change activities need to be delivered against project phases. Change starts with stakeholder and change impact analysis to define change activities. It includes organizational design, training and user support, communication and stakeholder engagement. Change management has limited impact if it is included at the end of a project.

What are the benefits of change management in technology implementation?

Change management increases the success rate of technology projects by over 80%. It aligns stakeholders to project goals while mitigating issues and risks. Change ensures that the necessary adjustments are made to roles and responsibilities. It drives training, system authorizations, UAT (user acceptance testing), dress rehearsals and user support.

Where have we supported technology implementations?



  • Walmart
  • Massmart
  • Vodacom
  • Petronas
  • Engen Petroleum
  • Islamic Development Bank
  • City of Cape Town
  • Sanlam
  • Santam
  • Accenture
  • SAP

industries include:

  • Retail and wholesale
  • Oil and gas
  • Resources and mining
  • Telecommunications
  • Financial services
  • Government
  • Manufacturing

verticals include:

  • Supply chain
  • Technology
  • Human Resources
  • eCommerce
  • Data and analytics
  • Marketing
  • Corporate communication
  • Corporate strategy
  • Mergers and acquisitions

Technologies: include:

  • SAP
  • Oracle
  • Microsoft
  • Honeywell
  • Another 3rd party on-premise and Saas solutions
  • Devices
  • Equipment
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