Journey Management

What is change journey a management?

Journey management refers to change management programs and milestone project management. The journey translates to the program or project plan. Information from the plan is displayed as delivery milestones, responsibilities and dates. It tracks delivery progress during the program while addressing issues and risks. It is a communication tool from executive to employee levels. It drives visibility of progress across the business. It supports both project and change management.


When to define change journey management?

The change journey is developed once the project plan has been defined. This is done at the start of a project or initiative. The journey translates the plan into key milestones. The journey is updated on a regular basis to show progress. It is used as a high-level plan by project management. The journey is used as a communication tool by change management.

what are the benefits of change journey management?

A change journey is a very effective communication tool. It ensures all stakeholders have the same understanding. It makes the plan visible and drives delivery. It acts as a two-way communication channel between stakeholders and the project. A journey can cascade into performance contracts. It ensures the project delivery stays on track.

where we used communication management?


  • Barloworld
  • City of Cape Town
  • Sanlam
  • Santam
  • Petronas/Engen
  • Vodacom
  • Walmart/Massmart
compass represents change journey management

industries include:

  • Consumer goods
  • Financial services
  • Government (local and central)
  • Logistics
  • Manufacturing
  • Oil and gas
  • Retail and wholesale
  • Supply chain
  • Technology
  • Telecommunication
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