Communication Management

What is a communication management?

Communication is a key tool within change management. It creates the opportunity for two-way engagement. Between the business and its employees, key stakeholders, customers, or vendors. Effective communication creates high levels of employee engagement. It generates excitement from customers. It develops understanding from vendors. Good communication is planned and measured. Today, communication is across devices and media.

When to define a communication management?

Communication is planned at the start of an initiative, whether internal or external. Good communication understands key stakeholders, impacts and best channels to use. It aims to reduce risk and be proactive in answering questions. Weak communication fails to engage stakeholders and causes reputational damage to the business.

what are the benefits of communication management?

Good communication leads to an engaged stakeholder group. It creates interest and translates into support. Two-way communication allows for sharing of ideas that mitigate risk. Good communication can mean the difference between success or failure.

where we used communication management?


  • Barloworld
  • BHP Bullitin
  • British American Tobacco
  • Islamic Development Bank
  • City of Cape Town
  • SA Parliament
  • Sanlam
  • Santam
  • Petronas/Engen
  • Vodacom
  • Walmart/Massmart
Communication management image people are communicating about change management

industries include:

  • Consumer goods
  • Financial services
  • Government (local and central)
  • Logistics
  • Manufacturing
  • Oil and gas
  • Resources and mining
  • Retail and wholesale
  • Supply chain
  • Technology
  • Telecommunication
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