Change Management in Technology

What are the major change management in technology trends?

Technology is one of the critical drivers of change in organizations. The application of AI, such as machine learning, is becoming more widespread in business. It automates repetitive tasks and supports employees in delivering their work. Robotics is becoming more popular in production facilities and warehousing. Big data and data science allows the business to gain insights into customer behaviour, operational performance, and market trends. All are leading to better decision-making and strategy development. IoT continues to drive value in manufacturing and supply chains to gain insights into customer behaviours. Increased levels of automation continue to drive cybersecurity as security and data breaches have far-reaching implications on business reputation and liabilities.

What are some of the key challenges the vertical is facing?

Digitization of business operations increases the risk of cyber-attacks and data breaches. As businesses use multiple technology solutions, integrating these solutions can be complex and costly. Digitization is generating vast amounts of data. Managing and analyzing data effectively require infrastructure and toolsets with specialized skills and expertise. The business continues to struggle with legacy systems. The costs of upgrading or replacing are high. IT funding has come under more scrutiny, and enterprises require clear ROI. Attracting and retaining talent continues to be a challenge for companies.

systems implementation include

  • SAP
  • Oracle
  • Microsoft
  • Honeywell
  • Other 3rd party business solutions
  • On-premise and SaaS
  • Infrastructure
  • Security

Device implementations

Piilo Group supported the rollout of devices across offices and countries, including printers, handheld scanners, and biometric and mobile devices, to mention a few. In addition, we provided full end-to-end change management services from planning to rollout and user support.


Equipment implementations

Piilo Group supported the implementation of equipment in manufacturing and warehousing. In addition, we provided full end-to-end change management services from planning to rollout and user support.

clients include:

  • Walmart
  • Massmart
  • Petronas
  • Engen Petroleum
  • Barloworld
  • Vodacom
  • Vodafone
  • Sanlam
  • Santam
  • City of Cape Town
  • Parliament
  • Islamic Development Bank
Change Management in Technology

What work has Piilo Group done in the vertical?


Piilo Group has delivered strategy and change management services in technology across different industries and applications.

Functional vertical:

Technology strategy

Piilo Group supported clients with the definition of technology strategies for entire IT divisions or specific IT functions. Then, we delivered programs to implement these strategies. Programs focused on creating a competitive advantage for businesses, improving service delivery and shifting toward innovation. 

Technology processes

Piilo Group supported clients with implementing IT operating models, processes and procedures. This includes process best practices such as ITIL and agile. 

Technology organization

Piilo Group supported clients with the restructuring and reorganizing of full IT divisions and specific IT departments. This includes defining IT structures, aligned operating models, and job profiles to place resources and implement technology organizations.

System implementations

Piilo Group supported implementing of various applications and business systems across different industries. We provided full end-to-end change management service from the blueprint to go live and support. In addition, we drove data purification, user training, user acceptance testing (UAT), dress rehearsals (functional and technical), role mapping, cutover, business continuity and user support. We have worked with in-house and outsourced partners.


Piilo Group experience summary:


  • Automotive and Logistics
  • Consumer goods
  • Financial services
  • Government
  • Manufacturing
  • Oil and gas
  • Resources and mining
  • Retail and wholesale
  • Supply chain
  • Telecommunication
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